Channels · Tickets · AI · Automation
Design. Automate. Connect.Automate your company's
operations with AI agents.
Unify channels, teams and automations in one platform. From first message to resolution, with AI and full traceability.
Everything you need to operate with AI.
Features
The complete operation in one platform
OnnIA is not just a canvas: it connects channels, manages cases, keeps context and automates each step with AI.
AI Agent Builder
Design conversational agents with OpenAI, Claude and Gemini from the visual canvas. No code.
Connected channels
Manage WhatsApp, webchat and API inputs from one centralized experience.
Integrated ticketing
Create, classify, prioritize and assign tickets with full history, attachments and contact context.
Contacts and context
Keep profile, history, tags, custom fields and data captured across every interaction.
500+ Integrations
Connect HubSpot, Salesforce, Notion, Gmail and hundreds of services via MCP and API.
Knowledge base
Document, organize and use your content with semantic search and RAG so agents answer with real business context.
Multi-tenant & governance
Full org isolation, granular roles, SSO, access audit trails and traceability by user, flow and message.
Channels
Operations start where customers write.
OnnIA receives conversations and events from real channels, keeps context and turns them into tickets, flows or automated replies.
Messages, media and status updates connected to agents, tickets and automations.
MessagesMediaStatuses
Webchat
Embeddable widget to support visitors, capture data and answer with FAQs or AI.
WidgetFAQsLeads
API and webhooks
Connect OnnIA with ERPs, CRMs, internal systems or external platforms via REST APIs, GraphQL and real-time events.
RESTGraphQLWebhooks
Operation
From message to resolved case.
From entry to close, with traceability at every step.
Contact
Identify who is writing and keep data, tags and history.
Conversation
Group messages, media and channel events into one context.
Ticket
Create or update the case with status, priority and operational fields.
Assignment
Route to an agent, team, chatbot or workflow based on business rules.
Resolution
Reply, execute actions and log every change in the history.
Report
Measure usage, efficiency and outcomes to improve operations.
Contact
Identify who is writing and keep data, tags and history.
Conversation
Group messages, media and channel events into one context.
Ticket
Create or update the case with status, priority and operational fields.
Assignment
Route to an agent, team, chatbot or workflow based on business rules.
Resolution
Reply, execute actions and log every change in the history.
Report
Measure usage, efficiency and outcomes to improve operations.
Platform
A complete view of OnnIA
From the first message to the final report, OnnIA centralizes channels, tickets, contacts, knowledge base, automations and access control in one platform with full traceability.
Execution history
Full traceability of every flow
Review the execution history, statuses, errors and results of each automation to audit and improve your operation.
app.onnia.ai
Why OnnIA
More operational speed, less manual effort.
Reduce friction between conversations, tickets, knowledge and automated actions.
Channels under control
WhatsApp, webchat and APIs enter an operation with context and follow-up.
Tickets with context
Every case keeps contact, history, status, priority and owner.
AI with knowledge
Agents respond using rules, flows and a connected knowledge base.
Actionable reports
Measure usage, efficiency and activity to improve operations without scattered sheets.
Pricing
Tailored to your operation
Every team is different. Tell us how you work and we'll design a plan that fits your scale.
Channels and volume aligned to your operation
Ticketing, contacts and knowledge base
AI agents with business context
Workflows, integrations and traceability
Reports and dedicated support
SLA and custom agreements
No commitment. Response within 24 hours.
Get started
Your operation, automated.
Tell us your channels, volume and integrations. We design the operation OnnIA should automate with you.
Guided onboarding
No code required
Support from day one
Do you have any questions?
Feel free to send us your questions or request a free consultation.