Technical support
A workflow is failing
It does not start, stays pending, ends with an error, or returns an unexpected result.
Include: workflow, execution, input, error
OnnIA Support
Support for operating OnnIA
Use this page to route the issue to the right channel. We do not need a long explanation: we need the flow, integration, and concrete error.
Choose the case
If your case fits more than one option, start with technical support.
Technical support
An integration does not respond
WhatsApp, HubSpot, Notion, webhook, API, GraphQL, or MCP does not authenticate or deliver data.
Include: integration, credential, received response
Sales and demos
You want to implement a case
You need to design the first flow, validate scope, or prepare onboarding for a team.
Include: current process, team, objective
Security
Security or privacy
Vulnerability, unauthorized access, exposed secret, data handling, or legal question.
Include: risk, evidence, scope
So we can reply faster
No long report needed. These details help us locate the case.
01
Workspace
Organization or environment where the issue happens.
02
Exact name
Affected workflow, agent, channel, or integration.
03
Expected result
What input you used and what should have happened.
04
Evidence
Execution ID, exact error, approximate time, or screenshot.
How we prioritize
Priority depends on operational impact, not message length.
P0
Operation stopped
Production channel down, lost messages, or critical flow not running.
P1
Active blocker
Recurring error, degraded integration, or blocked implementation.
P2
Adjustment or question
Configuration, workflow improvement, or expected-behavior question.
Not sure where to write?
Send us the case and we will route it to the right channel if needed.