Publication date
06/10/2026
Platform
- Sign in with email and password, Google or GitHub, with email verification, password recovery and a second factor by email or app, recovery codes and trusted devices.
- Your own profile: personal details, recovery email, language, time zone, theme, password, active sessions, second factor, and email and browser push notifications.
- Organizations with their own profile, verified domains, ownership transfer and recovery of a deleted organization.
- Organization members: email invitations with their role, invitation tracking, filters by status, role, team and second factor, and activate, deactivate or force a password change.
- Custom roles with fine-grained permissions, also per team, with a notice for duplicated or unassigned roles.
- Teams with their members, roles, projects and activity, and quick switching between your personal space and each team.
- Projects to group flows: duplicate, pin, archive, and export or import with a preview.
- Workflows on a visual canvas: versions, live runs you can pause and stop, schedules with time zone, templates, and import and export.
- Flow components: OpenAI, Anthropic and Google models, agents, logic, Python code, subflows, API, GraphQL, SQL and web connectors, a browser agent, knowledge base search, audio and image.
- Flow integrations with Google Calendar, Google Sheets, WhatsApp, Apify, Composio and n8n, and support components to create contacts and tickets, tag and classify them, and hand the conversation over to a person.
- Run history with the trace of every step, sensitive data masked, usage and cost.
- MCP servers: more than 50 ready-to-use third-party services, including databases, GitHub, GitLab, Jira, Notion and HubSpot, plus your own MCP templates.
- Variables and secrets per organization, team, project or flow, and encrypted credentials created without leaving the editor.
- Playground to chat with a flow or an assistant, with attachments, voice dictation and the step-by-step process.
- AI assistants built step by step, with their prompt, model, knowledge base, tools and MCP, and multi-agents that route or chain the work.
- Knowledge base by collections: texts, questions and answers, products, images and documents that are split and indexed automatically, with import and export.
- WhatsApp, web chat and API channels, with their schedule, SLA by priority and the flow or assistant that answers first.
- Chat widget for your website: custom look, proactive messages, FAQs, captcha, legal consent, waiting queue and service rating.
- Tickets in an inbox, a board or a table: assignment to groups and agents with suggestions, handover between the bot and a person, internal notes, voice notes, bulk actions, and SLA and satisfaction indicators.
- Ticket statuses and their transitions, editable on a canvas.
- Support groups with schedule, per-agent capacity, overflow and automatic, assisted or manual assignment, and agents with their availability.
- Custom fields, tags, types and subtypes to classify tickets and contacts.
- Contacts with custom fields, groups and CSV import with duplicate review.
- WhatsApp campaigns: templates approved by Meta, immediate or scheduled sending, and tracking of delivered, read and replied messages, exportable to Excel, CSV or PDF.
- Analytics and reports on flows, usage, tickets and campaigns, schedulable, sent by email and downloadable as PDF, Excel or CSV.
- Organization audit log, with the details of every event and export to CSV or JSONL.
- Billing: payment card, billing details and invoice downloads.
- Service API keys and personal access tokens, with scopes and expiry, and webhooks to trigger flows from outside.
- OnnI, the platform assistant: knows which screen you are on, filters lists, prepares flows, assistants and channels, diagnoses failed runs and opens support tickets.
- Configurable data retention for tickets, logs and attachments.
Interface
- Home screen with shortcuts based on your permissions, your pending tickets and your recent resources.
- Lists with search, saved filters, table, list or card view, and real-time updates.
- Trash to restore deleted items, and a notice when something cannot be deleted because another part uses it.
- Customizable dashboards in every area.
- Notification center with alerts by type and a new version notice.
- In Spanish and English, with light and dark themes.